Returns & Exchanges

You can request a return within 14 days of delivery. Items must be new and unused, in the original packaging with all parts, manuals and seals. Email support@dawson-defense.com with your order number and the reason, and we'll send an RMA (Return Merchandise Authorization) with return instructions.

Every return needs an RMA. Packages sent back without one can't be accepted. Please ship your return within 7 days of receiving the RMA.

A 15% restocking fee applies to approved returns that aren't our error or a confirmed defect. It's what the warehouse charges us to take the item back, and it's deducted from your refund.

Original shipping isn't refundable, and return shipping is your responsibility, unless we sent the wrong item or it arrived damaged or defective.

• Inspect before transfer. Look the firearm over at your FFL before you fill out the ATF Form 4473. If something is wrong, don't transfer it — contact us right away.
• Transferred firearms can't be returned. Once you've completed the transfer and taken possession, our warehouses won't accept it back for any reason. Problems after that are handled under the manufacturer's warranty.
• Denied or delayed-then-cancelled transfers, and dealer refusals. If the background check is denied, you cancel before transfer, or your FFL refuses the shipment, we refund your order less the 15% restocking fee and the original shipping.

Contact us within 5 business days of delivery with photos of the item, the box and the shipping label. Keep all the packaging — the carrier and warehouse need it for the claim. Once the claim is verified we'll send a replacement or refund in full, with no restocking fee.

Reports after 5 business days may not be accepted by the carrier or the warehouse. Lost packages: if tracking shows delivered (with photo or signature), please check with neighbors and your carrier first, then contact us.

Products are covered by their manufacturer's warranty, and manufacturers handle defect repairs and replacements directly. If you find a defect, contact us — we'll help you start the manufacturer claim. An item that's defective right out of the box and reported within 5 business days is handled like a damaged item above.

• Firearms after transfer (see above).
• Anything used, fired, installed, mounted, fitted or altered — our warehouses don't accept used items.
• Opened ammunition. Sealed factory boxes can be returned under the normal terms.
• Hazmat items (powder, primers and similar) — carriers don't allow return shipment.
• Personal-use items such as worn holsters, ear plugs and mouthpieces.
• Final-sale or clearance items, where labeled.

Orders go to the warehouse quickly. If you need to cancel, email us right away — orders cancelled before the warehouse starts processing them are refunded in full. Once an order is being processed it can't be stopped; you can return it after delivery under this policy.

Refunds go to your original payment method once the warehouse receives and checks the return — usually within a few business days of it arriving. Your bank may take another 5–10 business days to show it.

For a different size, color or model, place a new order for the item you want and return the original under this policy. That gets the right item to you fastest.